App FAQs

Talli App FAQs

Can I use the app without a Talli device?

  • Yes! The Talli Baby app is available for Apple and Android phones in the Apple AppStore and the Android / Google Play AppStore.

I’m creating my app account, and I’m not seeing the confirmation code to finish setup.

  • The code you need to finish creating your new app account will come from “New Talli Accounts” (accounts@talli.me) and the subject line will be “Your Talli Confirmation Code.”

  • Sometimes, it gets filtered to your “Promotions” tab.

  • Other times, it might get sent to Junk Mail.

  • If you don’t see it in either of these places, it’s possible you mis-typed your email at sign up. Please double check that and try again.

  • You can also re-try by tapping “Send a new code” on the Confirm Sign Up screen.

  • If you have your verification code and the app has returned to the Sign In screen, tap “Confirm a Code” above the Login button to enter your code and finish your account setup.

I’ve logged an event or started a timer with the device, but I’m not seeing it in my app right away. How can I make sure it worked?

  • The app refreshes to check for updates regularly. But if you’re watching it after logging and event from the device, you can pull down on whatever app screen you’re on to force it to refresh and update.

  • To pull to refresh, just hold your finger down on the top half of the screen and pull down past the halfway point on your screen. This will refresh the data on whatever screen you’re on.

I’m having trouble with inviting another user / caregiver.

  • To invite a user / caregiver (partner, spouse, grandma, etc.) to share your account, go to More > Account Sharing and tap “Add caregiver.”

  • You’ll need to make sure the email address you use for the invite is the same email address that person uses or used for setting up their account in the app.

    • If the person you’re adding does NOT yet have a Talli Baby app account, just enter their email and they’ll get a message with a link to download the app and create an account using that email address.

    • If the person you’re adding DOES have a Talli Baby app account, you’ll just need to make sure the email address you’re using to invite them is the same one they used for setting up their app account.

  • The Account Owner (the person who set up the account) needs to be the one to invite other users to share the account. The Account Owner is technically the one who has the permission to “share” the child(ren) associated with that account with an invited caregiver/user. If someone other than the Account Owner invites a user to share the account, the invited user may not see the child(ren) associated with that account.

 

Back to top