Device error codes

Your Talli device has built-in error codes to let you know if something goes wrong with setup and help you troubleshoot. If there’s an issue for you to address, you’ll see a set of 4 buttons light up on your device. Look up the 4-button error code below to see how to fix it.

Top 4 buttons: Wi-Fi connection issue

If you’ve just received your device, this is the default code you’ll see when you put the fourth battery in.

When you press an event button, the device is trying to connect to Wi-Fi and send off that event, but it doesn’t yet have your Wi-Fi network name and password to use. So it can’t connect. Once you follow the setup instructions and pair it with your Wi-Fi and app code, you should be good to go!

 

If you’ve been using your device successfully and then start seeing this code, it means the device is no longer able to connect to your router with the credentials saved to it.

  • Did you get a new router or Wi-Fi provider? Did your Wi-Fi password change? Please start over (copy app code, hold down sync button for 8-10 seconds until all the event buttons flash white and the sync button lights solid orange, go to Settings > Wi-Fi > Talli) and double check your selected Wi-Fi network name and password. There’s a checkbox to show the password just below the password field on the Talli setup page.

  • No change to your router or Wi-Fi credentials? Sometimes, dual band routers can lose the 2.4GHz band that Talli uses to communicate. This is usually fixed by cycling the power on your router. (Power off the router, wait 10-20 seconds, then power it back on.) If this does not help, please email us at support@talli.me. We’ll help get it figured out!

Bottom 4 buttons: App code issue

 

If the bottom four buttons light up, there was a problem with the app code you entered to tell the device which app account it should send events to. The most common issue with the app code is forgetting to enter it in Step 3: App code on the Talli setup screen.

The graphic below points out some of the spots where trip-ups can happen for pasting in your app code after you’ve copied it from the “Add device” screen in the Talli Baby app.

Left 4 buttons: Communication failure

If the left four buttons light up, your Wi-Fi credentials (network name and password) are correct, but the selected Wi-Fi network wasn’t able to connect to the internet. Are you able to get online from that Wi-Fi network on other devices? (Phone, laptop, etc.?)

Bottom left corner buttons: Device paired with another app account

If the two left-most buttons and the second from the left on the bottom row are lit up, your device is already paired with another app account. If someone gave or sold you their Talli device, they’ll need to remove this device from their Talli Baby app account before you can add it to yours.

To remove the device from their app account, they’ll go to More > Talli Devices and select the device. Then they can tap “Remove this device.”

 

Still having issues?

Email us at support@talli.me