Device Setup FAQs

How do I set up my Talli device?

When you get a new Talli device, it will come with instructions in the box for setup. There’s also a link to the instructions from the “Add device” or “Device details” screen in the app. Basically, you just need to:

1. Tell your device what Wi-Fi network you want it to connect to for sending events (and give it the password)

2. Pair the device with a child in your app account so it knows where to send the events it logs

Here’s a video walk-through of the setup / pairing process.

I’m having trouble getting my device into pairing mode. Can you help?

• Before the Talli device will broadcast to your phone’s Wi-Fi networks list for setup, it has to be in pairing mode. You’ll know it’s in pairing mode because the Wi-Fi/sync button at bottom right will be lit in solid orange.

• To enter pairing mode, the Wi-Fi/sync button must be held down for 8 full seconds or until all the event buttons (bottle, solid food, wet diaper, dirty diaper, sleep, nursing, pumping, and miscellaneous) flash white two times.

• If you’re holding down the Wi-Fi/sync button for 8 seconds and NOT seeing the rest of the buttons flash white and then the sync button lit orange, you may just need to hold down the sync button a little longer. Try holding down the sync button for 10-12 seconds or until all the buttons flash white. (Sometimes counting to 8 seconds mentally goes a little faster than 8 full seconds as counted by the device.)

I’m having trouble getting the setup screen to load on my phone. Can you help?

1. The most common reason the setup screen might not load is if the sync button on your Talli device is NOT lit up orange. (It does have a timeout.) If that button isn't lit up orange, the device is not in pairing mode, so won't be broadcasting that "Talli" network and opening the setup screen for you to enter your Wi-Fi info.
   
   Please make sure the Sync button is lit orange when you go to Settings > Wi-Fi > Available Networks and tap on "Talli."

2.  It's also possible the device IS in pairing mode (sync button lit orange), but your phone isn't opening the setup screen automatically.
   
   If this is the case, you should be able to open the camera on your phone and hold it over the QR code below. That will pop up a little message on your phone where you can tap to open the QR code link, which should open the setup screen on your phone. This code is also at the bottom of the page under Step 7 in the setup guide that came with the device. If this doesn’t work, try opening a browser on your phone and typing 192.168.4.1 in the address/url bar.

Remember: The QR code above (or going to 192.168.4.1 in your phone’s browser) will only show the setup screen when the Talli device is in pairing mode with the sync button lit solid orange. To get into pairing mode, hold the sync button down for 8-12 seconds, or until all the event buttons flash white twice and the sync button becomes lit solid orange.

What comes with the device?

Your Talli device will have a few extra items in the box.

1. 4 AA batteries.
   **To preserve battery life, we recommend that you put the batteries in until you’re going to start using the device. If you want to go ahead and set up the device (pair it with your Wi-Fi and app account) before your baby is due, no problem! Just get it all set up and then remove one of the batteries until you’re ready to start using the device.
   

2. A tag. If you want to label your device with your child’s name (especially helpful for twins!), we’ve included a small tag on an elastic band. Just slip the elastic around the device. It will sit in the groove around the sides of the device.
   

3. 2 anchor + screw sets and a mounting template. If you want to mount your device on a wall (just inside the nursery door, for example), we’ve included a set of 2 drywall anchors and screws, along with a paper template to show you where to put the screws. The anchors we’ve included are self-drilling, so there’s no need to pre-drill a hole. All you need is a Phillips head screwdriver.
   

4. A strip of four rubber feet. If you want to set your device on a table, dresser, counter, etc., we’ve included 4 adhesive rubber feet. Just stick these on the bottom of the device at the four corners. These feet will provide a little extra grip on a flat surface to reduce sliding.

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Device error codes

Your Talli device has built-in error codes to let you know if something goes wrong with setup and help you troubleshoot. If there’s an issue for you to address, you’ll see a set of 4 buttons light up on your device. Look up the 4-button error code below to see how to fix it.

Top 4 buttons: Wi-Fi connection issue

If you’ve just received your device, this is the default code you’ll see when you put the fourth battery in.

When you press an event button, the device is trying to connect to Wi-Fi and send off that event, but it doesn’t yet have your Wi-Fi network name and password to use. So it can’t connect. Once you follow the setup instructions and pair it with your Wi-Fi and app code, you should be good to go!

If you’ve been using your device successfully and then start seeing this code, it means the device is no longer able to connect to your router with the credentials saved to it.

• Did you get a new router or Wi-Fi provider? Did your Wi-Fi password change? Please start over (copy app code, hold down sync button for 8-10 seconds until all the event buttons flash white and the sync button lights solid orange, go to Settings > Wi-Fi > Talli) and double check your selected Wi-Fi network name and password. There’s a checkbox to show the password just below the password field on the Talli setup page.

• No change to your router or Wi-Fi credentials? Sometimes, dual band routers can lose the 2.4GHz band that Talli uses to communicate. This is usually fixed by cycling the power on your router. (Power off the router, wait 10-20 seconds, then power it back on.) If this does not help, please email us at support@talli.me. We’ll help get it figured out!

Bottom 4 buttons: App code issue

If the bottom four buttons light up, there was a problem with the app code you entered to tell the device which app account it should send events to. The most common issue with the app code is forgetting to enter it in Step 3: App code on the Talli setup screen.

The graphic below points out some of the spots where trip-ups can happen for pasting in your app code after you’ve copied it from the “Add device” screen in the Talli Baby app.

Left 4 buttons: Communication failure

If the left four buttons light up, your Wi-Fi credentials (network name and password) are correct, but the selected Wi-Fi network wasn’t able to connect to the internet. Are you able to get online from that Wi-Fi network on other devices? (Phone, laptop, etc.?)

Bottom left corner buttons: Device paired with another app account

If the two left-most buttons and the second from the left on the bottom row are lit up, your device is already paired with another app account. If someone gave or sold you their Talli device, they’ll need to remove this device from their Talli Baby app account before you can add it to yours.

To remove the device from their app account, they’ll go to More > Talli Devices and select the device. Then they can tap “Remove this device.”

Still having issues?

Email us at support@talli.me

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